Returns & Exchanges Policy

1. Return & Exchange Conditions

Returns and exchanges are accepted within 8 days of delivery under the following conditions:

• Product is defective or damaged (shipping paid by us)
• Wrong product was delivered (shipping paid by us)
• Customer's preference (unused and unopened items only, shipping paid by customer)

2. Non-Returnable Items

• Items received more than 8 days ago
• Used or opened items
• Items damaged or soiled by the customer
• Sale or outlet items (when stated)
• Items that cannot be returned for hygiene reasons (underwear, cosmetics, etc.)

3. Return & Exchange Procedure

1. Contact us through the Contact Page with your order number, product name, and reason for return.
2. We will provide the return address and instructions.
3. Pack the item in its original packaging and ship it back.
4. After receiving and inspecting the item, we will process the exchange or refund.

4. Refunds

• Refunds will be issued within 5-10 business days after receipt and inspection, to the original payment method.
• For credit card payments, additional processing time by the card company may apply.
• If points were used for the order, used points will also be refunded.

5. Dropship Products

Please note the following for dropship products (e.g., CJ Dropshipping):

• International return shipping costs are borne by the customer.
• For defective items, please send photos and we will reship or refund without requiring a return.
• Customs duties cannot be refunded.

6. Contact Us

For return and exchange inquiries, please reach out through our Contact Page.